Calling in the Teams client
Use supported applications and devices as part of an appropriately licensed business calling setup.
Business calling in Teams · Designed around your business
A familiar workspace.
A clearer calling experience.
Bring external business calls into Teams with the right licences, connectivity and call-handling plan for your organisation.
Scope agreed around your business · One point of contact
A complete Teams calling setupUsers · Phone capability · Connection
Microsoft Teams Phone, explained
What is Microsoft Teams Phone?
Phone-system capability.
Inside Microsoft Teams.
Teams Phone adds business phone-system capabilities to a suitably licensed Microsoft Teams environment. Calling ordinary telephone numbers also requires a supported connection to the public telephone network.
Radian helps bring those components together with users, numbers, devices and support. We compare the appropriate calling model and make the licences and service responsibilities explicit before rollout.
See the bigger picture →Built around the work you do
Keep the experience familiar.
Make the components clear.
The features that matter, with the practical details made clear.
Menus & queues
Plan welcome messages, opening hours and supported call-handling features around your reception and teams.
Choice of connection
Compare Direct Routing, Operator Connect or Microsoft Calling Plans where available for your requirements.
Explore this serviceBusiness numbers
Review new numbers or transfer eligibility, user assignments and caller-ID requirements.
Devices for each role
Match headsets, desk phones and shared devices to the people and spaces using them.
Licensing & administration
Confirm Teams access, Teams Phone entitlement and any resource-account or specialist-feature requirements.
Explore this serviceService availability, equipment, features, licences and support scope are confirmed in your proposal. Optional services are priced and agreed separately.
The picture, made clearer
Phone capability and connectivity.
Two parts of the calling plan.
A simplified service view. The components and responsibilities are agreed around your requirements.
- 01Your teamSupported clients and devices
- 02Teams PhoneRequired phone-system entitlement
- 03External callingAn agreed PSTN connection service
Illustrative service view. The components, features and responsibilities depend on the agreed setup.
Make an informed choice
Choose the setup around your work.
Microsoft Calling Plans
A Microsoft-provided telephone-network connection, where available. Check destinations, number support and the commercial terms for the chosen plan.
Operator Connect
A participating operator provides supported telephone-network connectivity through the Operator Connect model. Availability and provider support need checking.
Direct Routing
A supported, Microsoft-certified SBC connects Teams Phone with a telephony service. A managed SBC arrangement can be considered.
The practical details
Plan around callers.
Prepare the people answering.
The useful outcome is a working business calling experience, rather than simply adding another subscription.
Plan your setup ↗Define the calling journey
Record users, numbers, reception duties, queues and out-of-hours behaviour.
Check devices and connectivity
Include office, remote and shared-device scenarios in the test plan.
Agree ongoing ownership
Make it clear who handles accounts, calling configuration, carrier issues and future changes.
From enquiry to everyday use
A clearer path, with Radian.
- 01
Map
Review users, numbers, devices and the call journey.
- 02
Select
Agree licences and the telephone-network connection.
- 03
Pilot
Test representative users and call-handling scenarios.
- 04
Roll out
Coordinate changes, number transfers and support handover.
A little more clarity
Microsoft Teams Phone,
answered.
Have a question about your setup?
Tell us what you want to achieve.
Does every Microsoft 365 plan include Teams Phone?
No. Teams access and Teams Phone entitlement must be checked for the chosen subscriptions and users.
Is Teams Phone the same as Direct Routing?
No. Teams Phone provides phone-system capability. Direct Routing is one way to connect it to the public telephone network.
Can we use phones as well as apps?
Supported devices can be considered alongside the Teams clients. Individual, shared and meeting-space devices may have different requirements.
Can users keep their existing business numbers?
Number transfers are subject to eligibility and provider checks. We coordinate them with the selected calling service.
Can we migrate in stages?
A pilot or phased rollout may be possible. Existing services, temporary routing and number-transfer dependencies need to be planned.
Are recording and contact-centre tools included?
These require a specific feature and licensing review. The proposal should identify the supported products and configuration rather than assuming they are standard.
UK-wide service enquiries
Microsoft Teams Phone across the UK.
Choose a calling arrangement around your Teams users, existing numbers and business workflows. UK migration planning should distinguish Direct Routing, Operator Connect and Calling Plans, with licences, emergency calling and transfer requirements checked.
Based in Charlwood, we welcome enquiries nationwide, with a particular focus on Horley, Crawley, Gatwick, Surrey, Sussex and London. Delivery, availability and any site attendance are confirmed for your chosen service.
Let’s talk
Let’s bring business
calling into your workspace.
Tell us about your current setup, priorities and plans. We’ll help you work through the next steps.
hello@RadianNetworks.co.uk