Remote support
Give staff a clear route to help with supported devices and software, including the priorities and escalation that apply.
Managed IT & practical help · Designed around your business
Help for your people.
A plan for your technology.
Bring day-to-day support, systems care and IT projects together, with a clear route to help and responsibilities agreed from the start.
Scope agreed around your business · One point of contact
A clear support routePeople · Systems · Improvement
IT support, explained
What is managed IT support?
Support for today.
Better planning for tomorrow.
Managed IT support gives your team a defined way to get help with agreed devices and systems. It can also include monitoring, maintenance and administration, so support is connected to the ongoing care of your technology.
Radian can coordinate an outsourced arrangement or work alongside an internal IT team. We review users, locations, equipment and recurring concerns, then agree the coverage and delivery responsibilities that fit your organisation.
See the bigger picture →Built around the work you do
Everyday help.
A more complete IT service.
The features that matter, with the practical details made clear.
Monitoring & maintenance
Review device health and supported system information, then connect alerts with an agreed investigation process.
Patch management
Plan updates around the systems involved, suitable maintenance windows and what happens if an update needs further work.
On-site help & projects
Coordinate hands-on changes, moves and technical advice, with visits and project work scoped around the site.
Explore this serviceServers & Microsoft 365
Bring account administration and supported infrastructure care into a consistent operating plan.
Explore this serviceEquipment & roadmap
Review replacement devices, network changes and future requirements before they become urgent.
Explore this serviceService availability, equipment, features, licences and support scope are confirmed in your proposal. Optional services are priced and agreed separately.
The picture, made clearer
People, systems and projects.
One coordinated conversation.
A simplified service view. The components and responsibilities are agreed around your requirements.
Radian coordinatesYour people · Your systems · The next step
User supportA defined route to help
Systems careMonitoring and maintenance
Projects & sitesPlanned hands-on changes
RoadmapReviews and useful improvements
Illustrative service view. The components, features and responsibilities depend on the agreed setup.
Make an informed choice
Choose the setup around your work.
Outsourced support
Suitable when you need an external route for user help and agreed systems care. Onboarding establishes the supported environment and access arrangements.
Extra capacity for your team
Define a complementary role alongside internal IT, covering a specific workload, technical area or project.
Projects and future changes
Bring equipment, networking, cloud and security decisions into a roadmap. Hardware purchases and larger projects are identified separately.
The practical details
Know what is covered.
Know what happens next.
A useful support agreement connects coverage, priorities and ownership with the way your team actually works.
Plan your setup ↗Document the environment
Keep an appropriate record of devices, accounts, key systems and the people responsible for them.
Distinguish response and resolution
Set clear priorities and escalation. An initial response and a completed fix are different milestones.
Review recurring issues
Use service information to identify maintenance, training or equipment changes that would improve the working day.
The practical details
Monitoring and maintenance.
Connected to action.
Agree which systems report health and update information, what is monitored and who acts when a concern is raised.
Maintenance windows, patch exceptions, critical application dependencies and review records make routine systems care more manageable. A device that stops reporting should be investigated rather than disappearing from view.
From enquiry to everyday use
A clearer path, with Radian.
- 01
Understand
Review people, equipment, sites and existing support.
- 02
Agree
Set scope, priorities, hours and responsibilities.
- 03
Onboard
Document the environment and prepare authorised access.
- 04
Improve
Review recurring concerns and plan the next changes.
A little more clarity
IT support,
answered.
Have a question about your setup?
Tell us what you want to achieve.
Can you support equipment we already own?
We review device models, operating systems, application needs and vendor support status before agreeing coverage.
Can you work alongside our IT manager?
Yes. A defined scope can extend the existing team, with access, ownership and escalation agreed together.
Is on-site work included?
Visits, travel, installation and project work depend on the agreement. We explain included and separately quoted tasks.
Is help available outside office hours?
Radian offers a route to 24/7/365 support. Your agreement defines the services covered, priorities and response arrangements.
Does support include cyber security and backup?
Only where specified. We can coordinate those services alongside support, with clear protection and recovery requirements.
Can you help plan a move or new office?
Yes. We can discuss connections, devices, accounts, installation and user readiness as a coordinated project.
UK-wide service enquiries
IT support across the UK.
For single-site and multi-site UK teams, define the users, devices and systems that need support. Remote support, monitoring, patching, escalation and any site attendance should be agreed around the actual estate and service scope.
Based in Charlwood, we welcome enquiries nationwide, with a particular focus on Horley, Crawley, Gatwick, Surrey, Sussex and London. Delivery, availability and any site attendance are confirmed for your chosen service.
Let’s talk
Let’s make IT
easier to work with.
Tell us about your current setup, priorities and plans. We’ll help you work through the next steps.
hello@RadianNetworks.co.uk